Suggestions to Help Troubleshoot Buffering

Close unnecessary applications

Multiple apps running can slow down the video performance and monopolize the bandwidth.

Turn off any downloads that might be occurring in the background.

Background downloads can saturate a users internet connection. Make sure your computer isn’t downloading any updates, and close any open windows with streaming services like Netflix and Youtube loaded.

Check to see if anyone else using the same internet connection is downloading.

If someone else on the same network is performing any of the actions listed in the previous point, then it can cause buffering. It’s also worth checking your smart phone/devices to see if they’re downloading any updates.

Check to see if the ISP has any network issues.

Some ISPs have issues with congestion during peak video streaming hours, usually in the evenings.

Clear the Cache and Cookies in your browser

Your browser stores recently visited websites (or portions of it such as images and videos) in a temporary file called the cache. If refreshing your browser didn’t work then forcing the browser to clear its cache is the next step.

Reboot your computer

This helps to clear the browser cache and re-establish a connection with the streaming server.

Update your browser

Best video performance is attained by using the most recent version of your web browser software.

Reboot your modem and router

Sometimes these devices can lock-up resulting in slow or non-existent internet throughput. Simply unplug each device, wait approximately one minute then re-connect the power. Within a minute or two they should be back online again.