How to Watch a HFP Video on Demand.

 

The Video on Demand that you have purchased is available to you to watch at anytime during the designated viewing window.


To access and watch the video on your computer, tablet, or smartphone follow the instructions below. If you are interested in watching the video from your Smart TV, you may be able to do so by continuing on to the supplemental information below.

PART 1: Accessing the Video on Demand

STEP 1: Click on the link you received in your confirmation email from your ticket provider.

  • The link will take you to the “Video on Demand” page on our website.

STEP 2: If a password is provided, enter the provided password you received in the same email with the event link provided by your ticket provider.

PART 2: Viewing Instructions & Helpful Tips

STEP 1: Make sure your computer volume is up and not muted.

STEP 2: Click the arrow in the player control bar to begin the video. The player control bar is where you can make volume adjustments, select subtitles, and make changes to the video quality level.

VOLUME TIP: Not hearing sound? In the player control bar you will see a volume icon in a lower corner. Click on the volume icon to adjust the volume levels.

SUBTITLES TIP: Would you like subtitles? In the player control bar you will see a captions box icon in a lower corner. Click on the captions box icon to reveal a menu. Click on your preferred subtitle selection.

BUFFERING TIP: Having problems with buffering? Click here for a list of troubleshooting options.

Supplemental Information to attempt viewing the Video on Demand on your Smart TV.

 

If you are interested in watching the Video on Demand on your Smart TV, you may be able to do so depending on the model and age of Smart TV by following the guides below once you have completed Steps 1 & 2 on your computer, tablet, or smartphone.

Screen Mirroring

The information provided below are guides specific to your unique ‘at home’ setup to help you ‘Screen-Mirror’ from your computer, tablet, or smartphone to your Smart TV. Please determine your best option.

For mirroring to an Apple TV or AirPlay compatible smart TV from an Apple (IOS) compatible device such as an iPhone, iPad or Mac computer please follow the instructions provided: https://support.apple.com/en-us/HT204289

For mirroring to a Roku TV from an Android or Windows compatible device (IOS devices are not compatible with Roku) please follow the instructions provided: https://support.roku.com/article/208754928-how-do-i-use-screen-mirroring-with-my-android-or-windows-device-

For mirroring to an Amazon Fire TV from an Android compatible device (IOS devices are not compatible with Amazon Fire TV) please follow the instructions provided: https://www.amazon.com/gp/help/customer/display.html?nodeId=GA7K5AML6222YDEW

For Google Casting to a TV from a Chromecast enabled browser or device please follow the instructions provided: https://support.google.com/chromecast/answer/3228332?hl=en&ref_topic=4602553

Wired HDMI

The most basic Computer-to-TV connection consists of running a wire from your computer to the HDMI input on your TV.

Computers have a bunch of different connections, so which wire or adapter you'll need to run depends on what computer you have. If you're not sure, check the manual or Google the model to determine its specifics.

FAQs

 

The video is playing but I cannot hear any sound.

  • Please click the “audio” icon inside the video player and make sure it is not set to mute and/or select your preferred level of volume.

  • Please ensure that the video does not say “mute” anywhere on the screen.

  • Also confirm that the device from which you are viewing the video is not on mute and that the volume is not turned down.


I am experiencing a lot of buffering?

Click here to view a list of troubleshooting recommendations.

 

Is this a family-friendly event?

Yes, this is a family-friendly event.


What if I experience technical difficulties or am unable to view the recording?

  • Test your computer to ensure you are set up properly by reading the instructions provided. 

  • We are not responsible for technical difficulties and WILL NOT have staff available to help you.

  • Please be sure to test your home computer / tablet / smartphone / smart TV in advance. 


What's the refund policy?

There are no refunds for this event.


Is my registration fee or ticket transferrable?

No transfers or sharing.


May I give this as a gift or purchase access for multiple households?

Yes, you may gift access to friends and family!  To do so, you will need to make a separate purchase for each household and provide a different name and email address associated with that household.