How to Watch a HFP Live Stream Performance.

 

AS A LIVE STREAM PERFORMANCE TICKET-HOLDER YOU WILL HAVE TWO VIEWING OPPORTUNITIES.

You can watch the LIVE STREAM PERFORMANCE: A one-time only event happening at a designated show time.

and/or

You can watch a RECORDING of the Live Stream Performance: The recording will be available on demand for 1 week. (NOTE: The video will be uploaded and ready to watch 1 hour after the Live Stream ends).

HOW TO WATCH THE LIVE STREAM PERFORMANCE.

To watch the Live Stream Performance on your computer, tablet, or smartphone, follow the instructions below. If you are interested in watching the performance from your Smart TV, you may be able to do so by continuing on to the supplemental information section below.

WE RECOMMEND GIVING YOURSELF 30 MINUTES OF SET UP TIME BEFORE THE PERFORMANCE BEGINS.

ACCESSING THE LIVE STREAM PERFORMANCE

STEP 1: Click on the link you received in your confirmation email from your ticket provider.

  • The link will take you to the Performance Space on our website.

STEP 2: If a password is provided, enter the provided password you received in the same email with the event link provided by your ticket provider.

  • If you have joined prior to the Live Stream Performance start time you will see a “Coming Soon” message. You are in the right place. The performance will automatically begin a few minutes after the designated start time.

  • If you have joined after the Live Stream Performance has started you will either see the live stream immediately or you may need to press ‘play’. If that does not start the performance please try refreshing your browser.

VIEWING INSTRUCTIONS & HELPFUL TIPS

STEP 1: Make sure your computer volume is up and not muted.

STEP 2:

  • If you have joined prior to the Live Stream Performance start time you will see a “Coming Soon” message. You are in the right place. The performance will automatically begin a few minutes after the designated start time.

  • If you have joined after the Live Stream Performance has started you will either see the live stream immediately or you may need to press ‘play’. If that does not start the performance please try refreshing your browser.

VOLUME TIP: Not hearing sound? Click the arrow in the player control bar and you will see a volume icon in a lower corner. Click on the volume icon to adjust the volume levels.


ARE YOU HAVING BUFFERING OR AUDIO SYNC PROBLEMS? First try refreshing your browser and if you continue to have issues click here for a list of troubleshooting options.

Supplemental Information to attempt viewing the Live Stream Performance on your Smart TV.

 

If you are interested in watching the Live Stream on your Smart TV, you may be able to do so depending on the model and age of Smart TV by following the guides below once you have completed Steps 1 & 2 on your computer, tablet, or smartphone.

Screen Mirroring

The information provided below are guides specific to your unique ‘at home’ setup to help you ‘Screen-Mirror’ from your computer, tablet, or smartphone to your Smart TV. Please determine your best option.

For mirroring to an Apple TV or AirPlay compatible smart TV from an Apple (IOS) compatible device such as an iPhone, iPad or Mac computer please follow the instructions provided: https://support.apple.com/en-us/HT204289

For mirroring to a Roku TV from an Android or Windows compatible device (IOS devices are not compatible with Roku) please follow the instructions provided: https://support.roku.com/article/208754928-how-do-i-use-screen-mirroring-with-my-android-or-windows-device-

For mirroring to an Amazon Fire TV from an Android compatible device (IOS devices are not compatible with Amazon Fire TV) please follow the instructions provided: https://www.amazon.com/gp/help/customer/display.html?nodeId=GA7K5AML6222YDEW

For Google Casting to a TV from a Chromecast enabled browser or device please follow the instructions provided: https://support.google.com/chromecast/answer/3228332?hl=en&ref_topic=4602553

Wired HDMI

The most basic Computer-to-TV connection consists of running a wire from your computer to the HDMI input on your TV.

Computers have a bunch of different connections, so which wire or adapter you'll need to run depends on what computer you have. If you're not sure, check the manual or Google the model to determine its specifics.

FAQs

 

The performance is playing but I cannot hear any sound.

  • Please click the “audio” icon inside the video player and make sure it is not set to mute and/or select your preferred level of volume.

  • Please ensure that the video does not say “mute” anywhere on the screen.

  • Also confirm that the device from which you are viewing the video is not on mute and that the volume is not turned down.


I am experiencing a lot of buffering?

Click here to view a list of troubleshooting recommendations.

I am experiencing audio sync issues?

Click here to view a list of troubleshooting recommendations.

Is this a family-friendly event?

Yes, this is a family-friendly event.


What if I experience technical difficulties or am unable to view the LIVE STREAM?

We are not responsible for technical difficulties on your home devices or any issues with your local broadband or wifi. However, there is online support available to help you as best we can. Contact events@hersheyfelderpresents.com for online support.

What's the refund policy?

There are no refunds for this event.


Is my registration fee or ticket transferrable?

No transfers or sharing.


May I give this as a gift or purchase access for multiple households?

Yes, you may gift access to friends and family!  To do so, you will need to make a separate purchase for each household and provide a different name and email address associated with that household.